eGain to Showcase AI-Driven Knowledge Hub at CCW Berlin 2024

SUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- eGain Corporation EGAN, a leading software-as-a-service provider, is set to make a significant impact at the upcoming Call Centre World (CCW) 2024 in Berlin, Germany. Demonstrating its innovative edge in customer engagement solutions, eGain will unveil its latest AI-powered knowledge management technology, eGain Knowledge Hub featuring AssistGPT™, from February 26-29.

The Evolution of Customer Engagement

eGain has long defined the forefront of customer service technology. By integrating AI into the realm of knowledge management, eGain has created the eGain Knowledge Hub -- a comprehensive platform designed to elevate customer support through swift and accurate resolution of inquiries. AssistGPT™, a notable addition to the hub, leverages advanced artificial intelligence to help customer service representatives deliver peak efficiency and accuracy, thereby greatly enhancing the overall consumer experience.

Global Reach with eGain

eGain Corporation EGAN, with operations spanning the United States, the United Kingdom, India, and other international markets, stands as a global beacon in the customer engagement sector. The company's commitment to innovation is clear in its robust product offerings, which empower organizations worldwide to redefine their customer service benchmarks through technology-driven solutions.

Investors and industry professionals, who will be in attendance at CCW Berlin, will be afforded a firsthand look at how eGain's AI Knowledge Hub with AssistGPT™ can transform customer interactions and drive business value. This strategic fusion of advanced AI with knowledge management is poised to set a new standard in the way organizations approach customer service, making it an interesting point for stakeholders of EGAN stocks.

AI, Knowledge, Customer